Refund policy

Refund & Return Policy

Last updated: 18/12/2025

We take pride in the quality of our products and want you to have a smooth experience with Sparkle & Space.

As our products are made to order, we do not accept returns for change of mind, preference, or décor mismatch.

If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery.

To raise a request, email us at:
📧 store.sparkleandspace@gmail.com

Please include:

After verification, we will provide one of the following:

Approved refunds are processed via the original mode of payment (Razorpay-supported methods).
Refunds are initiated within 5–7 business days after approval.
The time taken for the amount to reflect in your account may vary based on your bank or payment provider.

Shipping fees (if any) are non-refundable, unless the issue is due to our error.

Orders can be cancelled within 12 hours of placing the order, provided production has not started.
Once an order enters production or is dispatched, cancellation is not permitted.